Privacy Policy

Privacy Policy


Our privacy policy (the “Privacy Policy”) describes the information we collect, how we use and share it, your rights in connection with our application and related mobile services (collectively, the “Services”).

Information collected by Greenplay

Greenplay collects information about you. We receive information in a number of ways, including when you move around with your mobile device with the Greenplay app installed. Greenplay also collects information on how you use various services such as the Greenplay Store. You also have the option to share information about yourself and your activities with Greenplay. For example :

Information about your account, profile, activity and usage

We collect basic information about your account such as your name, email address, date of birth, gender, weight, username and password, to allow us to operate the systems necessary for the proper functioning of the services. We also collect your name, phone number, email address or any other information when you come into contact with us and this, for the sole purpose of ensuring a link with your account, if necessary, by one of our employees.

From information about your profile, activities and usage are collected when you choose to upload a photo, activity (including date, time and geolocation information, as well as your speed, pace and any other information derived from them), join a challenge or win a badge.

Geolocation information

We collect and process geolocation information when you register, use the services of Greenplay and agree to share them with us. In order for Greenplay's services to function properly, the application must collect data on the trips you make. By enabling data collection at all times, when you enter the app for the first time, you agree to the data being collected, even when the app is only running in the background. If you want to stop tracking the location of your device, you can do so at any time by changing your device settings.

Third parties accounts

Greenplay allows you to register and sign in to the Services through accounts you create from third party products and services like Google or Apple (collectively, “Third Party Accounts”). If you access the Services through Third parties accounts, we will collect information that you have agreed to make available, such as your name, email address, profile information and preferences. This information is collected by the provider of the Third Party Account and is provided to Greenplay as part of its privacy policy. You can generally control the information we receive from these sources through the privacy controls in your Third Party Account.

Technical information and log files

We collect data from your mobile device that gives us technical information when you view or use the Services. This technical information includes device and network information, cookies, log files, and analytical information.

The mobile application uses log files. The information stored in these files includes metadata related to your use of the application and information about the device you are using such as platform type, timestamps and connection frequency. This information is used to analyze trends, administer, protect and secure the Services.

How Greenplay uses information

Greenplay uses the information we collect and receive as described below.

For the provision of the Services

We use the information we collect and receive in connection with the provision of the Services, including to provide you with the ability to perform the following actions:

  • Record your activities and analyze your performance. For example, to compare your previous efforts and analyze your activities.
  • View the performance of other users. For example, when you are part of a city or an organization, you will be brought, if your colleagues and your organization allow it, to consult the tables of rankings, trips or aggregated data of performance of your colleagues.
  • View your activities. For example, seeing your daily activities and the information that comes from them.

Subject to the privacy controls you have determined, your information, including elements of your profile, your username, your photos, the cities and organizations to which you belong, your activities will be shared with Greenplay to enable you to use the Services, for example to display your place in the leaderboard. However, precise location information linked to your account will not be shared with anyone.

To personalize your experience

We use the information we collect about you, your friends and your activities to personalize your experience. For example, we can suggest challenges and badges that you might be interested in. If we know that you like to run, we can tell you about new running activities or show you content related to this sport. If we see that you are running in a certain area, we can suggest an activity that is organized in that area.

To improve our Services

We also use the information we collect to analyze, develop and improve the Services. To this end, Greenplay may use third party analytics providers to better understand how our Services are used and to help us improve the Services.

To communicate with you

We use the information we collect to assist you in responding to your requests and comments in connection with the use of the Services.

By aggregating the data

We do not sell your personal information. Greenplay may aggregate information that you and others have made available through the Services and publish it publicly or share it with third parties. Examples of the type of information we may aggregate include information about modes of transportation, usage, demographics, routes, and performance.

How information is shared

In addition to sharing aggregate data about our members as stated above, we also share personal information, in accordance with your preferences, to the extent necessary to run our business and provide the Services and when legally required, as stated below. below.

Service providers

We may share your information with third parties who provide services to Greenplay to support, improve, promote and secure the Services, process payments or fulfill orders related to the online store, for example. These service providers only have access to information necessary to perform these limited functions on our behalf and have an obligation to protect and secure your information.

Sharing activities

Greenplay can use, sell, license and share those aggregated information with third parties for research purposes or to improve, with our partners, road networks, public transport services, services offered to the population or any other social need.

Being an app that encourages citizen mobilization, certain information is essential in order to encourage and mobilize communities. In accordance with your privacy controls, we will share certain information about you with your friends or other citizens of the same city, including the trips you have taken. You can also share your activities in social media apps like Facebook and Instagram. If you link your Greenplay account to other social networks and share your activities, it will be visible on those third-party platforms, including your location information on a map. You should exercise caution when sharing information through third parties and you should carefully consider the privacy practices of such third parties.

Legal requirements

In the event of a potential business transaction, you agree that Greenplay may disclose anonymous and aggregated information to another company in order to enable the parties to determine whether to proceed with such transaction.

In the event that the business transaction is concluded successfully, you agree that all information may be transmitted to the company in part or in full owner of Greenplay in order to continue its activities. A “business transaction” includes, but is not limited to, a restructuring, merger, purchase, sale or other acquisition or disposal of a company or any part of its assets.

In the event that we are required to comply with laws and regulations and legal requests and orders or if permitted by law (i.e., for the protection and defense of our rights, a situation which threatens the life, health or safety, etc.) you agree that any information may be transmitted to these legal authorities.

How we protect information

We take several measures to protect the collection, transmission and storage of the data we collect. All data collected by Greenplay is stored on servers from suppliers that meet the highest industry standards in terms of data security. In addition, Greenplay's secure servers protect this information using advanced firewall technology and use encryptions for the data that is transmitted.

In addition to the above elements, Greenplay has adopted a strict code of conduct with regard to data protection, in particular through the implementation of the following initiatives:


Greenplay provides data security training to all employees and consultants so that they are aware of security issues and potential web threats. Greenplay follows the principles of Cyber eco.

Record of processing activities

A register of data-related activities is kept. All persons or services having access to the data are required to provide their identity in order to have access to it.


No data will be collected unless you have given your explicit consent to Greenplay.

Data breach and access

The data collected by Greenplay is secured on servers to which a limited number of people have access. Only people requiring access to the servers can be in contact with this data, depending on their need to perform their work diligently.

Data protection by design or "Privacy by design"

Greenplay emphasizes data protection concepts by design. By the nature of the process, it is not possible to make associations or cross-references of data that would allow confidential data to be linked to an individual.


We do not knowingly collect, use or disclose personal information from children under the age of 16. If we learn that we have collected information from a child under the age of 16 without first receiving parental consent, we will take steps to delete that information within a reasonable time. If you have reason to believe that a child under the age of 16 has provided us with personal information, please contact us and we will take appropriate steps to delete that information within a reasonable period of time.

Delete information

You can delete your account directly in the mobile app. If you make a deletion request, we will permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, your activities and your place in the leaderboards cannot be restored. After deleting your account, it may take up to 90 days to delete your personal information and system logs from our systems. Additionally, we may retain information when deletion requests are made to comply with the law and take other actions required by law.

Note that content that you have shared with others, such as photos or that others have copied, may also remain visible after deleting your account or information specific to your own profile.

Greenplay also gives you the option to delete individual activities that you have posted without deleting your account. Once deleted, these activities may remain on Greenplay's systems until you delete your account.


The Services are operated from Canada. If you are located outside of Canada and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in Canada, to the extent necessary to provide the Services and comply with the Terms of Service.

Retention of information

We retain information for as long as necessary to provide the Services to you and to others, subject to any legal obligation to retain such information longer. Information associated with your account will generally be retained until it is no longer necessary to provide the Services or your account is deleted. In addition, you can remove certain pieces of information (for example, profile information) and remove individual activities from the Services without deleting your account.

Information about you that is no longer necessary and relevant for the provision of the Services may be anonymized or aggregated with other non-personal data in order to provide information of commercial value to Greenplay, such as statistics on the use of the Services. . For example, we may keep part of your activities, aggregated in the form of kilometers or means of transport used, but only when these are anonymized or aggregated.

Privacy Policy Information

Greenplay reserves the right to modify this privacy policy at any time. Please consult it from time to time. If Greenplay changes this Privacy Policy, the updated Privacy Policy will be posted promptly on the Services and, if we make any material changes, we will provide visible notification. If you object to any of the changes to this Privacy Policy, you must stop using the Services and delete your account.