Frequently Asked Questions (FAQ)

General

Greenplay is a mobile application that encourages the use of sustainable transportation in businesses and cities with fun, collaborative and measurable challenges. Using specialized algorithms, our application automatically detects the use of sustainable modes of transportation such as bus, metro, bike, walk and carpool. In addition to having metric data about your sustainable trips, you will also have access to the conversion of this data into kg of GHGs saved to give you a better idea of your ecological footprint and your impact on the planet. 

The Greenplay mobile app provides simple and efficient data collection on individual and collective transportation and offers tools that support quality decision making. We are working with cities, transport companies, businesses and citizens who support change in mobility behaviors for the benefit of sustainable development. Get ready to play! 

Our mobile application is currently under development. We are working hard to give you the best sustainable mobility experience ever! Don't worry, Greenplay will be available soon.

Sustainable mobility refers to the implementation of a global travel policy that applies the components of sustainable development to transport. It is therefore based on a transport system: 

  • That enables individuals to meet their primary access needs in an equitable, safe, and health-compatible manner; 
  • That is affordable, operates efficiently, offers transportation options and supports a vibrant economy; 
  • Which minimizes the consumption of space and resources, integrates into the environment and reduces greenhouse gas emissions and waste. 

The mobile app Greenplay presents a sustainable development game that takes place in the real world. It applies the principles ofgamification, which consists of applying game-related mechanisms to processes that are not primarily intended to be playful. The concept ofgamificationis very relevant to the issue of sustainable mobility, because the use of games is a positive and effective way of modifying the behavior and habits of citizens over time. Thanks to the combination of digital andgamification, Greenplay ensures the success of the action through a high level of commitment and allows a concrete positive impact on sustainable mobility and the use of alternative transport. 

Anyone can register on the Greenplay mobile app. However, users who are not associated with a city, a public transport company or a business will not have access to the Greenplay Store. That being said, they will still be able to use the app and consult their sustainable travel data.

Yes, absolutely. Yes Greenplay is available in the city where you workare or in a city that you visits frequently and that you longed fors use the mobile application in this city even if you don't live theres not, you for Race no problem yousubscribe to Greenplay by selecting the city in question and participating in the various challenges that take place there. 

Yes. There is no charge associated with creating an account on our Greenplay mobile app.

Greenplay challenges are sustainable mobility challenges available on the mobile app and organized in collaboration with cities, public transport companies or businesses. Greenplay challenges have a predefined duration with a fixed start and end.

Yes. To leave a Greenplay challenge, you n / As just press the "In Progress" button, which is the same button you pressed to join the challenge.   

The Greenplay mobile app does not consume any battery when you are stationary and the battery consumption is minimal while on the move. An average daily trip will use about 1% of your battery life. Battery life is improved if you are connected to a Wi-Fi network.

The Greenplay application uses only a very small amount of your data, which varies depending on the number of trips you make and the distance of each trip. We estimate that the travel data used by the application is less than 1MB per month, which is less than 0.005% of an average monthly plan (minimum 2000MB).

Account configuration and settings

No. The app works in off mode line, it'si.e. without an internet connection. Nevertheless, the detection of your trips to will do of way less precise. What's more, when you use the app in off mode line, you will have to may be you connect to the Internet (Wireless or plan of data) to less a times by 24 time for to earn Greenpoints for all the trips made in off mode line during that period of 24 time. 

To enable location services for Greenplay on an iOS device: 

  1. Go to Settings PrivacyLocation ServicesGreenplayAlways
  2. Activate the precise location 

 To enable location services for Greenplay on an Android device: 

  1. Go to Settings AppsGreenplayPermissions
  2. Activate Locations (at all times) and Physical activity  

 

It's important to "always" allow access to your location because this is what allows Greenplay to detect your movements and reward you for them. Playing our mobility game without turning on your location data is like playing Monopoly without dice. It does not work! 

  1. First go to the Dashboard
  2. Tap your photo or profile picture in the top left corner 
  3. Tap the icon in the upper right corner to get to the Settings page
  4. Tap the icon in the upper right corner 
  1. Log out of the app (if you don't know how, see the previous question: How do I log out of the app?)
  2. Press on « Forgot password? » at the bottom of the login screen

Location and Privacy

You can have a look at the Terms of Use by following this link,

and the Privacy Policy by following this link.

The Terms of Use and Privacy Policy can also be found in the Settings section of the Greenplay mobile app. You can access them at any time from the Dashboard by tapping on your profile picture in the upper left corner, then on the cogwheel icon in the upper right corner of your profile page.

Greenplay uses travel data already collected by our phones intelligents to make the detection of the means of transport its user. Coupled with the collection of location data, the application is able to say how many km have been traveled and with what means of transport. Everything is done with precision and efficiency, so as to have a non-significant impact on the consumption of the phone's battery. 

Rewards

The shop Greenplay is our mobile app rewards platform, where you to regainace all kinds of products and services from local businesses. A specific number of points will be assigned to each product or service available on the Store depending on the importance and value of the item. You for Race you procure one or more reward.s on the Shop Greenplay if you ats accumulated the number ofGreenpointsrequired. Warning, you don't haveace no access to the Shop Greenplay if your account or company associated with your account is not part of any city or transportation company partnered with Greenplay. 

No, unfortunately. All rewards available in the Greenplay Store can be obtained by redeeming Greenpoints only.

Greenpoints

Greenpoints are the points you earn for your sustainable mobility trips. The principle is simple: the more kilometers you travel by active or sustainable transportation (walking, biking, bus, subway, train, carpooling, etc.), the more Greenpoints you will earn in your Greenplay account. Each challenge completed or badge earned will also earn you a predefined amount of Greenpoints. If your account or the company associated with your account is part of a Greenplay partner city or public transportation company, you will then be able to redeem your Greenpoints for prizes and rewards in the Greenplay Store. A Greenpoint does not have a Canadian dollar equivalent. The accumulation of Greenpoints depends on several factors including the amount of GHGs emitted, physical effort and distance traveled.

The accumulation of Greenpoints depends on several factors including the amount of GHGs emitted, physical effort and distance traveled.

 No, one Greenpoint does not have a Canadian dollar equivalent (or any other currency).

The accumulation of Greenpoints depends on several factors including the amount of GHGs emitted, physical effort and distance traveled.

For the automatic detection of carpooling trips, at least one other user with whom you carpool must have installed the app Greenplay on his telephone. If they haven't already, ddemande at your carpoolers to download the application so that Greenplay can count your carpooling trips and reward you for them.  

Sustainable trips

Using specialized algorithms, our application automatically detects trips made using sustainable modes of transportation such as bus, subway, bike, walk and carpool. Thereby, you don't have to interact with the mobile app and choose the active or sustainable mode of transportation you want to use.

No, you n / As no need to register your movements in the application. Once the application is installed and configured, Greenplay detects and counts faautomatic lesson all your journeys as well as the mode of transport used for each of your shifts. You n / As you don't even need to open the app before, during or after a relocation. 

A single trip can be split into two or more trips if it consists of two or more different modes of transportation or if the trip includes a period where you are stationary (not moving). You may remain stationary for 10 minutes during a trip before the trip is split.

Yes, of course! You just have to go to the « Sessions » tab of the app. Your trips of the day will be displayed directly. To view previous trips, press the left arrow to the desired date.

It usually takes less than 10 minutes from the end of a trip to its display in the app. In some infrequent cases, the system may need more time to process the trip and it may take up to 3 hours before it appears in the app. If one of your trips still doesn't show up after 3 hours, you can add it manually. To do so: 

  • Go to the « Sessions » page
  • Tap the exclamation point symbol in the top right corner of the page 
  • Press on « My trip is not showing »
  • Select the mode of transport used for your trip, the date and start time, duration and distance in km 
  • Press on « Submit »

 

Once Greenplay has approved your trip, it will appear on the « Sessions » page of your Greenplay account. Please allow 6 to 48 hours for your trip to be approved. Sustainable trips from your Greenplay account. Please allow a delay of approximately 6 to 48 hours. 

For any questions or to report a problem, contact us through the function I want to report a problem (the exclamation point symbol on the page Sustainable trips). You can also contact us at info@greenplay.social and we we will reply to you as soon as possible. 

Greenplay automatically detects the trips made and the modes of transportation used using specialized algorithms. However, there may be times when the mode of transportation or distance traveled is not accurate for a trip. This can be due to a number of factors, including poor signal (especially on short trips) and unavailability of local transit data, as well as the model of the phone that may prevent collection. If the mode of transportation or distance traveled for any of your trips is incorrect, you can change this information in the app. To do so, go to the trip in question in the « Sessions » page of the app. Press the pencil icon in the lower right corner, then:

  • Tap the transport mode icon to change the transport mode 
  • Tap on the distance traveled to change the distance 
  • Tap on the trip title to edit the name 

 

For any questions or to report a problem, contact us through the function I want to report a problem (the exclamation point symbol on the page Sustainable trips). You can also contact us at info@greenplay.social and we we will reply to you as soon as possible. 

If the mode of transportation or the distance traveled for one of your trips is incorrect, you can change this information in the app. To do so, go to the trip in question in the « Sessions » page of the app and tap on it. Press the pencil icon in the lower right corner, then:

  • Tap the transport mode icon to change the transport mode 
  • Tap the distance traveled to change the distance (you can only change the distance once) 
  • Tap on the trip title to edit the name 

Yes. To delete a trip: 

  1. Go to the « Sessions » page on the app
  2. Tap on the trip you want to delete 
  3. Tap the trash can icon in the top right corner 

No. It is important to "always" allow access to your position because it is what allows Greenplay to detect your trips and you reward for these. Playing our mobility game without turning on your location data is like playing Monopoly without dice. It does not work! 

Les émissions de gaz à effet de serre économisées sont calculées en regard des émissions faite par un trajet en autosolo. Par exemple, une personne qui marche ne consomme aucun GES et, par conséquent, économise 0,21 kg par kilomètre effectué. Voici la liste des modes de transport avec le calcul associé :
Mode de transport Kg GES économisé/ km
Vélo 0,21
Marche 0,21
Course 0,21
Covoiturage 0,13
Voiture 0
Autobus 0,15
Métro 0,20993
Train 0,20993
Voiture électrique 0,20966
Vélo électrique 0,20966
Planche à roulettes 0,21
Motocyclette 0
Patins 0,21
Trotinette 0,21
Ski de fond 0,21